Unmanageable L1 calls
Your technicians are picking up phones instead of doing their actual job.
The voice AI that qualifies your L1 tickets and lets your technicians do real work
The AI agent built for MSPs, IT service companies and maintenance providers.
100 free credits · No commitment · Setup in 5 minutes
of L1 requests automated
of calls answered
technician time reclaimed
missed calls out-of-hours
Problems
Your technicians are picking up phones instead of doing their actual job.
On weekends and at night, emergencies go unanswered.
A broken cash register on a busy Saturday in July is critical — not a standard L1 issue.
Information is missing, and technicians have to start from scratch with every ticket.
Features
Callifly answers, asks the right questions and classifies the request. In under 90 seconds, your technician receives a complete ticket — not an incomprehensible voicemail.
Your clients work on weekends and public holidays too. Callifly answers every call at any time. You never miss a single contact.
Ten clients, ten distinct agents — each configured according to its own business rules and SLAs. You manage everything from a single centralised dashboard.
A broken cash register on a busy Saturday: critical emergency. A slow computer on a Wednesday morning: routine. Callifly applies your business rules to every call, without exception.
Freshdesk, Zendesk, GLPI, Jira Service Management or any tool with a REST API. The ticket is created live during the call, with the right priority and all qualification information.
Several MSPs resell Callifly directly to their clients. You pay €25/agent/month. You charge whatever you like. Callifly never contacts your end client directly — you remain the sole point of contact.
ROI
An L2 or L3 technician spends on average 30 to 40% of their time on requests that don't require their skill level. Every hour reclaimed from L1 is an hour available for high-value interventions — the ones you charge more for.
Comparison
| Situation | Without Callifly | With Callifly |
|---|---|---|
| Out-of-hours calls | 0% handled | 100% handled |
| Qualified L1 tickets | < 40% | > 80% |
| Average L1 time | 2 to 5 days | Qualification < 90 s |
| Cost per call | €3 to €7 (technician) | €0.30 (Callifly) |
Our story
IT services wasn't a vertical Callifly had targeted from the start. It was real-world encounters — with ESN directors, maintenance managers, regional IT company owners — that made it obvious: L1 phone support is a universal problem in this industry.
"How did I not think of IT services with the background I have? MSPs really need this — doing level-1 support is a constant headache for them."
MSPs manage multiple clients, each with their own challenges. They can't hire a dedicated agent for every account. They can't be available around the clock for every cash register that breaks on a weekend. And their skilled technicians spend too much time on basic requests that nobody has had the time to filter. Callifly was built exactly for that: filter, qualify, create the ticket. Not to replace the technician — but to let them do their job.
Deployment
L1 tickets qualified on arrival
L1 processing time
cost per call vs technician
operational success rate
Struggle rate
FAQ
Yes, as long as you explain the rules. Callifly doesn't guess: it asks the questions you've defined and applies the rules you've configured. If a broken cash register on a busy weekend needs to be escalated immediately, you specify that in the settings. The agent follows the rule on every call, without exception.
Yes. Callifly has an API that lets it create and pre-fill tickets in your usual tool: Freshdesk, Zendesk, GLPI, Jira Service Management, or any tool with a REST API. The ticket is created live during the call, with the information qualified by the agent.
The billing model is per active agent: €25 per month per deployed AI agent. If you manage ten clients with ten distinct agents, you pay €250 per month in subscription, plus conversation volume (€0.30 per phone conversation at standard rate). No per-user cost, no charge per team member with dashboard access.
Yes. Several MSPs use Callifly as a value-added service they offer to their clients. You create an agent in your workspace, configure it, and bill it at your own rate. Callifly never deals directly with your end client: you remain the sole point of contact.
No. You update the knowledge base and agent settings yourself from your dashboard, with full autonomy. No dependency on an external technical team for routine updates.
Testimonials
"Callifly was the missing piece in our client experience. With the solution, we qualify any request instantly. No more lost calls, no more waiting on hold!"
"We freed up 60% of our pre-recruitment team's time thanks to Cali. We grew the number of qualified candidates we call by 30%."
"Our client went from 60% to 100% answer rate. Thanks to the AI, they now respond to every call 24/7."
"Before Callifly, rental calls were consuming us. Today it's smooth and I barely get any calls."